What should I do if I can't open ExinOne?

If you cannot enter the ExinOne page normally, please refer to the following process to troubleshoot:

Update Mixin version

Search for 7000 on the Mixin chat page as shown below, and send ‘download’ to this bot, it will trigger an auto-reply with the keyword, please follow the instructions to download and install the latest version of Mixin yourself!

Re-authorise

There are three dots in the top left corner of the page that ExinOne cannot open.

Click [View Licence], then cancel all the licences for ExinOne, after that, close ExinOne, and then re-open it to see if it opens properly.

Switching Networks

If you encounter the following message, please try switching networks according to the error message.

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